Opportunities and challenges in digital social work with people re-entering society from prison : – Qualitative analysis of Finnish social workers’ views

Tarja Juvonen; Teemu Rantanen; Hanna Rantala; Mari Suonio

doi:10.1921/swssr20252620

Authors

Tarja Juvonen Laurea University of Applied Sciences https://orcid.org/0000-0002-0611-6747
Teemu Rantanen Laurea University of Applied Sciences https://orcid.org/0000-0001-7114-7913
Hanna Rantala Laurea University of Applied Sciences https://orcid.org/0000-0002-3181-781X
Mari Suonio University of Eastern Finland https://orcid.org/0000-0001-9910-0981

DOI:

https://doi.org/10.1921/swssr20252620

Keywords:

Digital social work, Digitalisation, Incarcerated people, Re-entry, Social work

Abstract

This article explores Finnish social workers’ views on using digital technologies to support individuals transitioning from prison to society. A study based onthe Fit Between Individuals, Tasks, Technology, and Environment (FITTE) framework, digital divide research and a relationship-based approach, with interviews with 19 social workers, reveals that digitalisation improves resource allocation, service availability and communication within collaborative networks. Challenges include underdeveloped digital tools, limited client access and skills, and difficulties in conducting assessments and building trust online. The question of whether a confidential relationship can be formed digitally remains contested. Hybrid practices are highlighted as essential for ensuring a smooth reintegration process.

Author Biographies

Tarja Juvonen, Laurea University of Applied Sciences

Tarja Juvonen* (D.Soc.Sc., licensed social worker) is a Principal Lecturer and Researcher and member of the Correctional Services Research Group at Laurea University of Applied Sciences. Her research interests are focused on social work practices and vulnerable youth and families. Her current research project addresses multidisciplinary social work supporting people leaving prison.

Teemu Rantanen, Laurea University of Applied Sciences

Teemu Rantanen (D.Soc.Sc.) is a Principal Lecturer at Laurea University of Applied Sciences and an Adjunct Professor of Social Psychology at the University of Helsinki.

Hanna Rantala, Laurea University of Applied Sciences

Hanna Rantala (MSc, MA) is a RDI specialist member of the Correctional Services Research Group at Laurea University of Applied Sciences.

Mari Suonio, University of Eastern Finland

Mari Suonio (M.Soc.Sc, licensed social worker) is a university teacher and researcher at the University of Eastern Finland.

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