The development of service user initiatives in an inner london borough

Authors

  • Nick Hervey

DOI:

https://doi.org/10.1921/swssr.v14i3.497

Keywords:

User involvement, Involvement register, Self-directed support, User focussed monitoring, Personalisation

Abstract

This paper describes the journey of a social services manager taking on the development of an over-arching user involvement strategy within an integrated mental health service. It highlights the introduction of a framework for user involvement which has proved able to adapt to successive policy initiatives including the Health and Social Care Act, Changing the Balance of Care, Patient and Public Involvement, and most recently Personalisation. It discusses some of the challenges, but also the real benefits of meaningful service user involvement. It also suggests that managers with a social care background are uniquely positioned to take on such a development.

References

Department of Health (1999) <i>Effective Care Co-ordination in Mental Health Services: Modernising the Care Programme Approach. A Policy Booklet</i>. London: Department of Health.\nDepartment of Health (2001) <i>Health and Social Care Act</i>. London: Department of Health.\nDepartment of Health (2005) <i>Research Governance Framework</i>. London: Department of Health.\nDepartment of Health (2010) <i>World Class Commissioning</i>. London: Department of Health.\nHervey, N. & Ramsay, R. (2004) Carers as partners in care. <i>Advances in Psychiatric Treatment</i>, 10, 81-84.\nHervey, N. (2008,a) We need to put pressure on mental health commissioners to fund more user-led services. <i>Mental Health Today, May, p.20</i>.\nHervey, N. (2008,b) Is it time that service users played a bigger role in mental health service research? <i>Mental Health Today</i>, July/August, p.20.\nHervey, N. (2009) Service user involvement is key to an effective anti-stigma campaign. <i>Mental Health Today, June, p.23</i>.\nHervey, N. (2010) Getting patient and service user views is key to effective monitoring. <i>Mental Health Today, September, p.20</i>.\nMauger, S. Deuchars, G. Sexton, S. & Schehrer, S. (2010) <i>Involving Users in Commissioning Local Services</i>. York: Joseph Rowntree Foundation.\nRose, D. Ford, R. Lindley, P. Gawith, L. & the KCW Mental Health Monitoring Users Group (1998) <i>In Our Experience: User Focussed Monitoring of Mental Health Services</i>. London: Sainsbury Centre for Mental Health.\nTurner, K. & Gillard, S. (2009) <i>Does who we are make a difference to the research we do? Evaluating the impact of service user involvement in mental health research</i>. London: Sociology of Mental Health Study Group. British Sociological Association.\nWright, D. Corner, J. Hophkinson, J. & Foster, C. (2007) The case for user involvement in research: the research priorities of cancer patients. <i>Breast Cancer Research</i>, 9, Supplement 2, 1-4.\n

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Published

2012-12-20

How to Cite

Hervey, N. (2012). The development of service user initiatives in an inner london borough. Social Work and Social Sciences Review, 14(3), 64-76. https://doi.org/10.1921/swssr.v14i3.497

Issue

Section

Articles